Refund policy

Return Policy
Effective Date: January 2024
Thank you for choosing Ashigaru Motorsport. We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Our Return Policy outlines the terms and conditions for returning items purchased on our website. Please read this carefully before initiating a return.
1. Eligibility for Returns:
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Returns must be initiated within 30 days of the purchase date.
2. Return Process:
• To initiate a return, please contact our customer support team at info@ashigaru.com.au to obtain a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package.
• Ship the item(s) to the address provided by our customer support team.
3. Non-Returnable Items:
• Some items are non-returnable, including but not limited to:
• Items that have been used or damaged by the customer.
• Special or custom orders.
• Clearance or sale items.
4. Refund Process:
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original method of payment.
• Please allow 5-7 business days for the refund to reflect in your account.
5. Return Shipping:
• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping service to ensure the safe return of the item.
6. Damaged or Defective Items:
• In the rare event that you receive a damaged or defective item, please contact our customer support team immediately at info@ashigaru.com.au.
• We will provide instructions on how to proceed with the return or replacement.
 
7. Exchange Policy:
• We do not offer direct exchanges. If you need a different item, color, or size, please return the original item following the return process and place a new order.
8. Restocking Fee:
• A restocking fee may apply to certain returns, especially for items that require extensive inspection, repackaging, or refurbishing.
9. Changes to the Return Policy:
• Ashigaru Motorsport reserves the right to update or modify this Return Policy at any time without prior notice.
If you have any questions or concerns regarding our Return Policy, please contact our customer support team at info@ashigaru.com.au.
Thank you for choosing Ashigaru Motorsport!